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Confidentiality and Rights

Our partner agencies provide a safety net for Summit County residents like you.

Confidentiality and Rights

All services provided by Portage Path Behavioral Health are confidential. Information is released only with the written consent of the patient or when required by law.

Patient Rights

As a patient of Portage Path, you have a list of both rights and responsibilities that apply to your care. Click the link below to view our Patient Rights and Responsibilities document:

PPBH Patient Rights and Responsibilities
Client Rights Policy & Grievance Procedure

Concerns About Care or Safety

If you ever have a concern about your care or your safety at Portage Path Behavioral Health, please contact our client rights officer at 330-253-3100. If your concerns are not resolved through this process, you may contact the ombudsman at the County of Summit ADM Board at 330-762-3500, or the Office of Quality Monitoring at the Joint Commission at 1-800-994-6610 or complaint@jcaho.org.

Please choose your Portage Path provider from the drop down menu at the time of your scheduled appointment ONLY.

Please call 330-253-3100 to reschedule or change your appointment to telehealth.

If you are in crisis, please call 988 or visit Psychiatric Emergency Services at 10 Penfield Road, Akron.

Proceed to Telehealth